If something is not right.

If you are not happy with your order for any reason, write to us within 30 days of delivery and we will refund, replace, or credit your account — whichever you prefer.

Glass is glass, and rough handling happens. Snap a photo of the broken jar (still in the box, ideally) and email it to us within 7 days of delivery. We will ship a replacement at no charge — no need to send the broken jar back.

Taste is personal. If a sauce just is not what you hoped, let us know within 30 days and we will refund the jar in full — even if it is half-empty. We would rather you spend that money on a sauce you love.

If you change your mind on an unopened jar, send it back within 30 days of delivery in its original packaging and we will refund the full purchase price. Return shipping is on you unless the order was our mistake, in which case we cover it.

Three ways, whichever feels easiest:

• Email hello@masayagourmet.com
• Use the form on our contact page
• Sign in and reply on the order in your order history

Include your order number if you have it handy — it speeds things up.